Last updated: July 5, 2026
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your access to and use of the FoodNow website (foodnow.co.zw), mobile applications, and related services (together, the "Service"), operated by FoodNow™ Zimbabwe, a product of WebWorks Disruptive Technologies ("FoodNow," "we," "us," or "our"), based at 8 Rochester Crescent, Harare, Zimbabwe.
By creating an account, placing an order, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.
2. Description of the Service
FoodNow operates an online marketplace that connects customers with independent restaurants, shops, and vendors ("Vendors") for the ordering and delivery of food and parcels, and with independent delivery partners who fulfil deliveries. FoodNow is a technology platform and facilitator — we do not prepare, own, or sell the food or goods listed by Vendors, and we do not employ delivery partners as staff. Vendors are solely responsible for the quality, safety, accuracy, and legality of the items they list and prepare.
3. Eligibility and Accounts
You must be at least 18 years old to create an account and use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information when registering, including your name, phone number, and delivery address.
4. Orders
When you place an order through the Service, you are making an offer to purchase items from the relevant Vendor at the listed price, plus any applicable delivery fee, service fee, and tax. A Vendor's or FoodNow's acceptance of your order (e.g., via order confirmation) forms a contract between you and the Vendor for the supply of those items, and, where applicable, between you and FoodNow or our delivery partners for delivery.
Item availability, pricing, and preparation times are set by Vendors and may change without notice. We make reasonable efforts to display accurate menus and prices but do not guarantee they are error-free.
5. Pricing, Fees, and Payments
Prices for items are set by Vendors. FoodNow may charge delivery fees and/or service fees, which will be shown at checkout before you confirm your order.
We accept payment via EcoCash, InnBucks, Omari, Ngenius, and other payment methods made available in the app from time to time. Payments are processed through the relevant licensed payment gateway; FoodNow does not store your full payment credentials. Some payment methods may have a minimum transaction amount, which will be indicated at checkout. If a payment fails or is declined, your order will not be processed until payment is successfully completed.
You are responsible for ensuring you have sufficient funds and that your payment details are accurate and up to date.
6. Delivery
Estimated delivery times shown in the Service are approximate and are not guaranteed. Delivery times may be affected by factors outside our control, including traffic, weather, Vendor preparation time, and delivery partner availability. You are responsible for providing an accurate delivery address and being reasonably available to receive your order. If you are unavailable at the time of delivery, additional fees may apply for redelivery, or the order may be cancelled without refund at our discretion.
7. Cancellations and Refunds
Orders may be cancelled free of charge only before a Vendor has begun preparing them. Once preparation has started, cancellation may not be possible, or may be subject to a cancellation fee. If an item is unavailable, incorrect, or does not meet reasonable quality expectations, please contact us within 24 hours of delivery so we can investigate and, where appropriate, arrange a refund, credit, or replacement, in each case at FoodNow's discretion and subject to the Vendor's cooperation.
Refunds for payments made via EcoCash, InnBucks, Omari, or Ngenius will be returned to the original payment method where possible, in accordance with the relevant payment provider's processing times.
8. User Conduct
You agree not to: (a) use the Service for any unlawful purpose; (b) provide false or misleading information; (c) abuse, threaten, or harass Vendors, delivery partners, or FoodNow staff; (d) interfere with or disrupt the Service, including through automated scraping, bots, or attempts to bypass security controls; or (e) use the Service to place fraudulent orders or payments.
9. Vendors and Delivery Partners
Vendors are independent businesses responsible for complying with all applicable food safety, hygiene, licensing, and consumer protection laws in Zimbabwe. Delivery partners are independent contractors and are not employees or agents of FoodNow. FoodNow is not liable for the acts or omissions of Vendors or delivery partners, except to the extent required by applicable law.
10. Reviews and Content
If you submit reviews, ratings, or other content through the Service, you grant FoodNow a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with operating and promoting the Service. You agree that any content you submit is honest, accurate, and does not infringe the rights of any third party.
11. Intellectual Property
The Service, including its design, logos, trademarks (including "FoodNow™"), text, and software, is owned by or licensed to FoodNow and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.
12. Limitation of Liability
To the fullest extent permitted by law, FoodNow shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill, or issues arising from the quality, safety, or condition of items supplied by Vendors, or delays or failures in delivery. Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid for the order giving rise to the claim.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable Zimbabwean law, including liability for death or personal injury caused by negligence, or for fraud.
13. Indemnification
You agree to indemnify and hold FoodNow, its officers, employees, and affiliates harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service.
14. Suspension and Termination
We may suspend or terminate your account, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Service. You may stop using the Service and request account deletion at any time by contacting us using the details below.
15. Governing Law and Disputes
These Terms are governed by the laws of Zimbabwe. Any dispute arising from these Terms or your use of the Service shall first be addressed through good-faith negotiation with our customer support team, and if unresolved, shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. We will post the updated Terms on this page with a revised "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
17. Contact Us
If you have questions about these Terms, please contact us:
FoodNow™ Zimbabwe
8 Rochester Crescent, Harare, Zimbabwe
Phone: +263 78 501 9888
Email: support@foodnow.co.zw
Website: https://foodnow.co.zw