FoodNow™ Privacy Policy

Last updated: July 5th 2026

1. Introduction

FoodNow™ ("FoodNow™," "we," "us," or "our") operates the FoodNow website (foodnow.co.zw), mobile applications, and related services (together, the "Service"), a multi-vendor food and parcel delivery marketplace connecting customers, restaurants and shops ("Vendors"), and delivery partners across Zimbabwe.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By creating an account or using the Service, you agree to the collection and use of information as described here.

If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information you provide directly

• Account information: name, phone number, email address, and password (or social/phone sign-in via Google, Facebook, or Firebase Authentication).
• Delivery addresses: saved addresses, including precise location coordinates you set on the map.
• Order information: items ordered, special instructions, order history, and reviews or ratings you submit.
• Payment information: when you pay via EcoCash, InnBucks, Omari, Ngenius, or card, we or our payment processors collect the transaction details necessary to process payment. We do not store your full payment credentials (e.g., mobile money PIN or card number) on our servers — these are handled directly by the relevant payment gateway.
• Communications: messages you send to customer support, Vendors, or delivery partners through the Service.

2.2 Information collected automatically

• Location data: with your permission, we collect your device's precise or approximate location to show nearby Vendors, calculate delivery distance and fees, and enable live order tracking. You can disable location permissions in your device settings, though this may limit some features.
• Device and usage information: device model, operating system, app version, IP address, and general usage/analytics data (e.g., via Firebase Analytics) to help us improve the Service.
• Push notification tokens: to send you order updates and offers, where enabled.

2.3 Information from third parties

• Vendors and delivery partners may provide information related to fulfilling your order (e.g., delivery status updates).
• Payment processors (EcoCash, InnBucks, Omari, Ngenius, and card processors) may share confirmation of successful or failed transactions.
• Social login providers (e.g., Google, Facebook) may share basic profile information if you choose to sign in using those services.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process and fulfil orders, including matching you with Vendors and delivery partners.
• Calculate delivery distances, fees, and estimated delivery times.
• Process payments and prevent fraud.
• Provide customer support and respond to your enquiries.
• Send order confirmations, delivery updates, and (where you have opted in) promotional communications.
• Monitor, maintain, and improve the Service, including troubleshooting and analytics.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We share personal information only as necessary to operate the Service:

• With Vendors: your name, delivery address, contact number, and order details, so they can prepare and hand off your order.
• With delivery partners: your name, delivery address, contact number, and location, so they can complete delivery.
• With payment processors: transaction details necessary to complete payment via EcoCash, InnBucks, Omari, Ngenius, or card networks. Each processor has its own privacy practices governing the data it handles.
• With service providers: companies that support our infrastructure, such as hosting, cloud messaging (Firebase), maps and location services (Google Maps), and analytics providers, under obligations to protect your data.
• For legal reasons: if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FoodNow, our users, or the public.
• Business transfers: if FoodNow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations (including tax and financial record-keeping requirements), resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 7.

6. Data Security

We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to production systems, and secure handling of payment flows through licensed payment gateways. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information via your profile settings.
• Delete your account and associated personal information, subject to any legal retention requirements.
• Withdraw consent for location access or marketing communications at any time.
• Opt out of promotional push notifications and emails, while still receiving essential transactional messages (e.g., order confirmations).

To exercise any of these rights, contact us using the details in Section 11.

8. Location Services

The Service relies on location data to function correctly — to find Vendors near you, calculate accurate delivery fees, and track your order in real time. You can grant or revoke location permissions at any time through your device settings. Declining location access may prevent certain features (such as automatic address detection) from working.

9. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Services

The Service integrates with third-party providers, including:

• Firebase (Google) — authentication, push notifications, and analytics.
• Google Maps — location display, address search, and distance/geocoding.
• EcoCash, InnBucks, Omari and card payment processors — payment processing.

These providers may collect information in accordance with their own privacy policies, which we encourage you to review.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

FoodNow Email: food@foodnow.co.zw Phone: +263785019888 Website: https://foodnow.co.zw

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.